A. Are you having problems printing from BANNER?

1. Try using "CTRL-P" to initiate the print job.
   (This is a known problem that is being reviewed.)

B. Verify the correct printer is being selected:

A. Is just your machine affected or are other machines around you also affected?

1. If more than your machine is affected, a network switch, router or cable may be faulty.
2. If just your machine is affected, please continue with step "B"

B. (WIRED) Verify your network cable and adapter

A. Additional Info from the UH ITS Online knowledgebase at:

1. UH ITS Online Knowledge Base (then search on key words "Banner support")

B. Request Banner support from the UH ITS HelpDesk via e-mail at:

1. ITS HelpDesk E-Mail

C. Request Banner support from the UH ITS HelpDesk by phone at:

1. ITS HelpDesk Phone Directory

A. Reboot the system

1. Many problems can be cleared by a reboot. But when a system "hangs" repeatedly, it requires additional review. Try the steps that follow -- they may help.

B. Try running the steps listed here: Runs sluggishly

C. Check for hardware conflicts

The following are recommendations for steps you can take to improve your computer security, stability and operational health for a more stable computer working environment.

A. Verify that a virus scan sweep is not running:

1. During an active scan, system performance will deteriorate. It will return to normal when when the scan is done.

B. Flush the browser cache

C. Empty the Recycle Bin

1. Right-click on the Recycle Bin and select "Empty Recycle Bin", then click "Yes" on next the dialog.

D. Sweep for Adware/Spyware

A. Verify your power cable connections:

1. All cables should be securely connected and unfrayed/unbroken
2. Report frayed/broken computer equipment cables to Computer Services by submitting a work request asking for replacements.

B. Check for floppy disk (non-bootable) in the drive

A. Verify your power cable connections:

1. All cables should be securely connected and unfrayed/unbroken
2. Report frayed/broken computer equipment cables to Technology Services by submitting a work request asking for replacements.

B. Verify your monitor has power and is turned on:

A. Verify your power cable connections:

1. All cables should be securely connected and unfrayed/unbroken
2. Report frayed/broken computer equipment cables to Computer Services by submitting a work request asking for replacements.

B. Verify the operation of power strips, surge suppressors, and UPSes;