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Problems Printing

Problems Printing

A. Are you having problems printing from BANNER?

  1. Try using "CTRL-P" to initiate the print job.
    (This is a known problem that is being reviewed.)

B. Verify the correct printer is being selected:

  1. If you are printing directly from an application using the "Print" icon:
    • Select START-SETTINGS-PRINTERS AND FAXES;
    • Verify that the checkmark (designating your default printer) is on the correct printer:
      • If not designating the correct printer, right-click on the desired printer and select "Set as Default";
      • Print your job using the "FILE-PRINT" pull-down menu and select the select correct printer.

C. Verify printer power connections:

  1. All cables should be securely connected and unfrayed/unbroken.
  2. Replace frayed/broken computer equipment cables.
  3. Ensure all power strips, surge suppressors, and UPSes are turned on and can supply power.
  4. Do a "lamp test" if necessary. (i.e. Plug in a lamp to see if it works and power is good.)
  5. Replace or remove any faulty units that were found.
  6. Verify wall power; do a "lamp test" if necessary:
    (i.e. Plug in a lamp to see if it works and power is good.)
    • Power must be available from the wall socket; repair faulty outlets.

D. Verify that the printer is online, has no errors and has paper:

  1. If an error code is displayed after the printer in online and has paper, try turning power off for 5 seconds to reset the printer.

E. Verify data is being received by the printer:

  1. Typically, when data is sent to a printer, a front panel light will blink indicating data is being received.

F. Verify data cable connections:

  1. All cables should be unfrayed/unbroken and securely connected to the printer.
  2. If connected via a network cable, verify the lights on the printers network port (where the network cable connects to the printer) is on and lit green.

G. Is the printer on a manual switch between multiple computers?

  1. If so, ensure the switch is set to select the correct printer.

H. Is the printer shared by multiple computers through a multi-port print server?

  1. If so, reset the print server by turning it off for 5 seconds then restoring power.

I. Are you able to print from some applications and not others? 

  1. If so, the problem may not be the printer, but misconfigured applications. Please verify the print configuration for the affected application(s).

J. Verify no print jobs are stuck/hung in the print queue:

  1. Select START-SETTINGS-PRINTERS AND FAXES.
  2. Double-click on the desired printer to open its print queue.
  3. Look in the "Status" column if the top-most job has an "Error" status and if so:
    • Try to cancel/delete the print job to restore the queue to normal service;
    • If you are unable to clear the job, locate the owner and ask them to clear it;

K. Verify the printer can print independently:

  1. Details on how to print a test page from the front panel varies from printer to printer and can normally be found in the printer's User Manual.
  2. If unable to print from the front panel while following the User Manual procedures, there may be a problem with the printer.