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Will Not Startup or Boot

A. Verify your power cable connections:

  1. All cables should be securely connected and unfrayed/unbroken
  2. Report frayed/broken computer equipment cables to Computer Services by submitting a work request asking for replacements.

B. Check for floppy disk (non-bootable) in the drive

  1. If a floppy disk is in the drive, remove it and try to reboot again

C. Do you hear a series of multiple beeps (long/short) during startup and the system fails to start?

  1. A series of short and/or long tones (not a single tone) typically signifies a more serious system problem and requires decoding/analyzing of the POST (beeping) error.

D. Boot to Windows in Safe Mode

  1. Restart Windows and hold the F8 (Function Key 8) key down while the system boots. Select "Start in SAFE MODE" from the menu.
    • If the system starts when SAFE MODE is selected, the problem is probably due to a Windows configuration problem.

E. Boot to DOS Mode

  1. If the system fails to start in SAFE MODE, restart Windows and hold the F8 Function Key 8) key down while the system boots.
  2. Select "Start to Command Prompt" from the menu.
    • If the system starts when DOS/Command prompt in SAFE MODE is selected, the problem is probably due to a configuration problem.
    • If the system doesn't start when DOS/Command prompt in SAFE MODE is selected, the problem is probably due to a hardware failure. Please use the next step to help isolate the problem further.

F. Boot using boot disk
(Your BIOS must be configured to allow booting from floppy or CD/DVD).

  1. Restart Windows and hold the F5 (Function Key 5) while the system reboots.
  2. Insert your boot disk (floppy or CD/DVD).
  3. Select the proper boot device and continue.
    • If the system starts from your boot disk, you may have a corrupted hard drive.
    • If the system fails to start from your boot disk, you may have a damaged motherboard.