A. Is just your machine affected or are other machines around you also affected?
- If more than your machine is affected, a network switch, router or cable may be faulty.
- If just your machine is affected, please continue with step "B"
B. (WIRED) Verify your network cable and adapter
- Ensure that your network cable is securely attached to the computer and undamaged.
- Verify that there is a light on immediately above the network cable port on the computer
- If no light is present, attempt to reseat the cable firmly in the port. You should hear/feel a "snap" when the cable lock clicks after being fully re-inserted.
- If no light appears after reseating, do the following:
- Open a DOS or Command Shell window;
- Run the following command: "ping 127.0.0.1";
- If you get 0% loss, the problem is with your incoming connection and may be caused by a bad cable or disconnected service provider.
- If you get 100% loss, the problem appears to be your network adapter.
Verify the adapter's configuration and replace the adapter if necessary.
C. (WIRELESS) See the information regarding UH Wireless Network to configure your computer.