Hotel Operations
Course Descriptions
HOpe 20—Orientation to Hotel (3)
HOpe 25—Guest Service Procedures (3)
PreReq: Placement in Eng 20R or in Eng 51 or in ESL 9 or higher
Designed to familiarize students with professional standards, communication, and attitudes essential for successful workers in the hospitality industry. Examines the origin, relevance, and application of emerging service concepts as they relate to Hawai`i’s travel industry. Constructs representative profiles of the Hawai`i visitor based on life status and inclinations. Explores concepts and ideals, and integrates conditioning exercises in the formulation of outstanding service attitude. (3 lec hrs.)
HOpe 42—Housekeeping Procedures (3)
The organization and functions of the housekeeping department and its relationship to other departments in a hotel. Also includes purchasing guides, care of furnishings and supplies, and general procedures for the maintenance of facilities. (3 lec hrs.)
HOpe 45—Front Desk Operations (3)
PreReq: Placement in Eng 20R or in Eng 51 or in ESL 9 or higher
Study of philosophy, theory, equipment, and current operating procedures of a hotel front office, concentrating on development of human relation skills necessary for effective guest and employee relations and the technical skills necessary to operate a manual and computerized front office operation. (3 lec hrs.)
HOpe 47—Hotel Marketing (3)
PreReq: HOpe 20; and Eng 22 or Eng 55 or ESL 15 or placement in Eng 100
Introduces basic marketing principles including marketing environments, the marketing mix, segmentation, pricing, consumer behavior, marketing functions and organization, and promotional activities. Studies hotel / motel marketing techniques. Examines the relationship and coordination of hotel marketing activities in the community and marketplace. (3 lec hrs.)
HOpe 260—Hospitality Law (3)
PreReq: HOpe 20; and Eng 22 or Eng 55 or ESL 15 or placement in Eng 100
Introduces a basic understanding of the potential legal problems and pitfalls related to the Hospitality Industry. Explores and examines the legal basis, responsibility, and legislation that influence the relationships and practices of hospitality business in a variety of settings. (3 lec hrs.)